CONTACT

e: hello@risepilates.com.au

ph: 03 9337 9596

1/13 Rose Street, Essendon, VIC, 3040

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Q&A

1. I’m brand new to Reformer Pilates - What class should I start with? 
Start with our Reformer Align class where we focus on technique and form. We advise most of your Intro Pack be completed in our Reformer Align Class. 
Check in along the way with your instructor to see if your ready for our Reformer Fit class. 

2. How do I book my class? 
We use the MINDBODY online booking system. 
All classes must be booked prior to coming to the studio. 
Book through our website or download the MINDBODY APP on your device by searching  Rise Pilates in your APP store. 

3. I cant find pricing options in my APP? 
Once having downloaded our APP, our schedule will be first to open. When you go to book your preferred class time - the system will prompt you to create an account with us, or log in if you already have one. Follow the prompts and the system will guide you into our payment options - where you will be able to purchase a pack that suits you best! 
(New Clients - the Intro Offer will be available here). 

4. My new monthly pack reads the wrong expiry date? 
Our monthly packs will often generate a random expiry date until you book your first session in using the particular pack. Once your class is booked, the expiry date will automatically change to the right expiry date as assumed during your purchase. 

5. Late cancelation Policy? 
Rise has a 9hr cancellation window - a late cancel or no show in class within 
this 9 hr timeframe will result with a loss of session. Unlimited Members will be charged a $15 cancellation fee within the 9 hr time frame. 

6. Pregnancy Policy?
You can attend regular classes up until 15 weeks (provided clearance from your GP)

7. What do I wear?
Comfortable clothing, preferably a little tighter to ensure nothing gets caught in the machine. We wear bare feet whilst exercising - grippy socks are optional if your prefer. 

8. Studio facilities? 
- Change room 

- Filtered water cooler

- Towels 

9. Do I need to be a certain fitness level to attend classes?
All fitness levels welcome - options available for each individual in every class, so you can tailor your group class to suit yourself! 
Pilates is for EVERYONE!